1. Any variation to the conditions outlined below are inapplicable unless accepted in writing by Charles Birch Ltd.
  2. All prices in our literature were correct at the time of going to press. However the seller reserves the right to alter prices and discontinue products without prior notice, All prices shown are subject to VAT at the current rate (UK only).
  3. All descriptions in our literature and website are approximate and are not subject to a guarantee of accuracy.
  4. Where a period is named for delivery and such period is not extended by mutual consent in writing the buyer shall take delivery within that period.
  5. Any date for delivery named by the seller is subject to alteration at the seller’s discretion and the seller shall not be liable for any such delay.
  6. No condition is made or any warranty given as to the life and wear of goods supplied.
  7. Goods represented by the buyer to be defective shall not form the subject of any claim for any loss, damage or expense incurred by the buyer, but such goods - if returned to the seller and accepted by him as defective - will (at the request of the buyer) be replaced as originally ordered (if practical) or a credit given to the value of the defected goods by the seller to the buyer. Defects in quality or quantity in any delivery shall not be on the grounds for cancellation of the remainder of the order or for the payments of goods supplied. Goods returned for credit where damages are not involved will bear a 20% restocking charge.
  8. No claim for damage in transit, shortage of delivery or loss of goods will be entertained unless, in the case of damage in transit or shortage of delivery, the buyer gives notice to the seller within seven days of the date of the invoice for goods.
  9. If any distress or execution is levied against the buyer’s property or assets, or the buyer has made or offered to make an arrangement or composition with creditors or committed an act of bankruptcy, or a petition or receiving order in bankruptcy has been made against him or if the buyer is a limited company and any resolution or petition to wind up the company’s business has been passed or presented, or if a receiver of that company’s undertaking, property or assets have been appointed and the seller completes delivery of the goods on an outstanding order the seller retains the right to ownership (and therefore the collection) of these goods. Any reconstruction of the buyer’s status shall not affect the sellers rights where goods have been delivered to the specified buyers named at the time of the order.
  10. Payment becomes due on the issue of the invoice, unless the buyer has a credit account in which case the invoice becomes due 30 days from the date of invoice.
  11. The seller shall be entitled to charge the buyer interest at the prevailing base rate of HSBC Bank Plc plus 2% in respect of any amounts remaining due for payment after 30 days following the date of the invoice. The seller reserves the right to recover from customers all costs, charges and expenses by the seller or it’s agents in the collection of monies on overdue accounts.
  12. Uncleared cheques will bear a £20.00 plus VAT re-presentation charge, payable by the customer.
  13. In the event of any amounts being overdue for payment on the buyers account, the seller has the liberty to suspend or terminate, at the seller’s discretion, all further deliveries to the buyer. In the event of this happening the buyer has no rights of action of any kind against the seller and the seller can sell the goods elsewhere.
  14. The buyer shall only become the owner of the goods when full payment has been made to the seller for the goods. In the meantime, the seller has the right to order the buyer to deliver (or make available for collection) the said goods to the seller.
  15. Under standard terms & conditions of sale of goods, where the purchaser is a retailer or wholesaler, we reserve the right to prohibit resale of goods through third party platforms.
  16.  These conditions of Sale and the contract between the seller and buyer shall be subject to and construed in accordance with English Law.


Returns Policy - Charles Birch Ltd

At Charles Birch Ltd, we are committed to providing our customers with high-quality products and exceptional service. If you have received incorrect or faulty goods, we offer a straightforward returns process to ensure your satisfaction.

Notification Period: Customers must notify the customer service team at Charles Birch Ltd within 7 days of receipt of the goods to report any issues with their order.

Return Procedure:

If faulty or incorrect goods have been supplied with your recent order, please contact our customer service team who will make the necessary arrangements.

Return to Head Office: Customers can return the items directly to our head office located at: Charles Birch Ltd
4 Brown Lane West
Leeds, LS12 6BH

Please do not return any goods with your local representative.

Notification Requirement: Customers must inform Charles Birch Ltd customer service team of any issues before returning the items. All returns must be pre-authorised before any collection of goods is arranged. Any items not pre-authorised may not be credited. This step is essential to ensure that our team can assist you effectively throughout the returns process.

Return Condition: Please ensure that returned items are in their original condition, unused, and with all original packaging intact where possible. Items that are damaged due to use may not be eligible for a Credit. Non faulty item’s will be accepted up to 30 day’s following receipt of goods at your address. They may incur a 20% restocking fee.

Credit: Upon receiving the returned items and verifying their condition, Charles Birch Ltd will process a Credit for the goods returned.

Contact Information: If you have any questions or need assistance with your return, please contact our customer service team at or call us at (0113)2433871. Our team is available to assist you during our business hours, Monday to Friday, 8:30am to 5:00pm (4pm Friday).

Thank you for choosing Charles Birch Ltd. We appreciate your business and are dedicated to ensuring your satisfaction with every purchase.